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Services and Accessibility

Services

Visitor Assistance and Information

Tickets can be purchased directly at the museum ticket office

Suitcases, trolleys and any bulky luggage are not permitted in the museum areas (any luggage whose sum of the three sides exceeds 1 linear meter, including handles, wheels and external pockets). Visitors are required to leave all bulky luggage elsewhere before arriving at the museum entrance.
Smaller but still bulky bags and backpacks, umbrellas and any other objects which, in the opinion of the security personnel, cannot be introduced into the exhibition areas, must be left in the cloakroom. The cloakroom service is free of charge.

The Museo di Storia Naturale has lockers available with a refundable deposit and an unattended umbrella stand.

Restrooms available for visitors

A dedicated space to complete your visit with books, guides, and high-quality merchandise.
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Services available for visitors.

Dog-sitting service, bookable via the website www.bauadvisor.it and the Bauadvisor app.
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Fully accessible to people with disabilities.

PLEASE NOTE: The museum is located in a listed historic building: the flooring may have slight slopes, raised thresholds, or steps of uneven height. Please take great care.

Specific needs

All the tours and workshop activities are already designed to be fully inclusive; however, they can also be remodelled to meet specific needs. It is possible to personally adapt materials for children with learning difficulties.

Find out more >

Venice Accessible

The Natural History Museum of Venice is included in the accessible routes reported by the City of Venice.

Further informations available at “VENICE ACCESSIBLE” official page >